Responsible for representing Cornerstone to its clientele and the public at large, Client Services is comprised of a team of degreed specialists, trained specifically to work for and with EMS providers.  Enacting the ClientFirst credo Cornerstone has become known for, specialists in Client Services offer full scope knowledge of industry issues and Cornerstone methodology, affording you a unique solutions-based relationship founded on high visibility and personal accountability.

ClientFirst

It’s about you.  And ClientFirst means keeping it simple.  At the core of this commitment is face to face accountability.  Born from a mutual understanding of needs and wants, and supported through a reliable, open dialogue, ClientFirst thinking means your phone calls are returned, your emails replied to, and your concerns given priority attention.  In other words, when you need us, we’ll be there.

Client Services Advisors

A Client Services Advisor (CSA) is responsible for all aspects of account oversight, including daily correspondence, fiscal trend identification, claim-specific problem resolution, financial reporting, research and strategic analysis, maintenance of provider file records, beginning-to-end provider enrollment management, client education, and being available for on-demand meetings either in person, via teleconference, or by video conference, depending on client preference.